We are not associated in any way with Cross Ocean Electronics Co. Ltd !
We are 'Ocean Marine Electronics Ltd', based in the UK, we are NOT the company that is based in Hong Kong/China who sells laptop and other equipment batteries. If you purchased something from them, contact them directly or via Paypal.
Ocean Electronics Ltd
19 Haslar Marina
If you plan to visit our office/showroom, please see the map on our About Us page